Privacy Policy

Information we collect

• Account information. Name, work email address, phone number, company name, job title, and password credentials you provide when you create an account or request launch updates.
• CRM content you create. Prospect and client company records, contacts, notes, photos taken during site visits, visit locations you choose to record, quotes, rates, and files you upload.
• Connected account data. If you connect a third-party account such as Google, we access only the data described in the "Google user data" section below and only with your authorization.
• Usage and device data. Log data such as IP address, browser and device type, pages viewed, feature interactions, and timestamps, collected to operate and secure the service.
• Billing data. If you subscribe to a paid plan, our payment processor collects and processes your payment details. We do not store full card numbers.

How we use information

• To provide, maintain, and improve the FlyCRM service and its features.
• To authenticate you, secure accounts, and detect abuse or fraud.
• To generate the features you request, such as logging emails against the correct contact record and drafting follow-ups you review before sending.
• To provide customer support and respond to your requests.
• To send service and launch communications. You can opt out of marketing email at any time.
• To comply with legal obligations and enforce our terms.

We do not sell your personal information, and we do not use your content or connected account data for advertising.

Google user data

When you connect a Google account, FlyCRM requests access to your Gmail messages so it can log emails to and from your prospects against the right contact record in your CRM, and draft follow-ups you review and send yourself. Where you grant it, we also read basic Google profile information (name, email address) to identify the connected account.

We use this data only to provide these features to you. We do not sell it, use it for advertising, use it to train generalized or third-party AI models, or allow humans to read it except with your explicit permission, for security purposes, or as required by law.

FlyCRM's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Disconnecting and deletion. You can disconnect your Google account at any time from Settings → connected accounts in FlyCRM. Disconnecting stops all sync immediately, and we delete synced Google message data from our production systems and backups within 30 days. You can also revoke FlyCRM's access from your Google Account permissions page.

How we share information

We share information only with service providers who process data on our behalf under contract (for example cloud hosting, error monitoring, email delivery, and payment processing), with your own organization's FlyCRM workspace members as the product intends, when required by law or valid legal process, and in connection with a merger or acquisition where the receiving party is bound by this policy. Google user data is never shared for advertising or model training.

Cookies and similar technologies

We use strictly necessary cookies to keep you signed in and to protect against abuse, and limited analytics cookies to understand aggregate site usage. We do not use advertising or cross-site tracking cookies. You can block or delete cookies in your browser settings, though some features may not work as expected.

Data retention

We keep account and CRM data for as long as your account is active. Synced Google message data is deleted within 30 days of disconnecting the Google account. If you close your account, we delete or anonymize your data within 90 days, except where we must keep records longer to meet legal, accounting, or security obligations. Backups are rotated on a rolling schedule and purged within the same windows.

Security

We protect data in transit with TLS and at rest with encryption at the storage layer, restrict internal access to the minimum number of authorized personnel, log administrative access, and review our controls periodically. No system is perfectly secure, so please use a strong, unique password and enable available account protections.

Your rights and choices

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. Email us at the address below and we will respond within the time required by applicable law. You may also disconnect third-party accounts or delete individual CRM records at any time in the product.

International transfers

FlyCRM is operated from the United States and data may be processed there and in other countries where our service providers operate. Where required, we rely on appropriate safeguards such as standard contractual clauses for these transfers.

Children's privacy

FlyCRM is a business product and is not directed to children under 16. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy as the product evolves. We will change the "Last updated" date above and, for material changes, notify account holders by email or in-product notice before the change takes effect.

Contact us

Questions, requests, or privacy concerns: hello@wurknow.com. Postal mail: FlyCRM, c/o WurkNow Technology, 160 S Old Springs Road #170, Anaheim, CA 92808, USA.